General conditions of sale

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General Terms and Conditions of Sale (GTC) for purchases made online at www.feminaecosmetics.com,
Feminae Cosmetics S.r.l., via Emilia Romagna, 22, 41012 Carpi (MO) Italy, tel: +39 059 699970, e-mail: shop@feminae.it invites users to read these General Terms and Conditions of Sale (“GSC”) which govern the purchase of products and the management of orders made on the website.

  1. Conclusion of contract and delivery of products
    1. Every order placed on www.feminaecosmetics.com implies the conclusion of a contract of sale in Italian. In particular, a single contract is concluded between the purchaser and Feminae Cosmetics S.r.l., via Emilia Romagna, 22, 41012 Carpi (MO) Italy (“Feminae Cosmetics”).
    2. By clicking on the “Place Order” button, the customer places a binding order for the items contained in the virtual trolley. Once the order has been placed, Feminae Cosmetics shall send the customer an order confirmation email within 1 working day. The sale contract shall be considered concluded between Feminae Cosmetics and the customer when the latter receives confirmation of the order. If the customer does not receive confirmation of the order within the term indicated in this art. 1.2., the relative order shall be considered rejected by Feminae Cosmetics and, therefore, of no effect.
      Orders in relation to which the customer has opted for advance payment by bank transfer will be dispatched as soon as Feminae Cosmetics receives full payment of the purchase price and any shipping costs. Feminae Cosmetics therefore invites the customer to pay the price as soon as confirmation of the order has been received and in any case within the following 7 days.
    3. Should the products ordered not be available for causes beyond Feminae Cosmetics’ control, the latter must promptly inform the customer. In this case, there will be no obligation for Feminae Cosmetics to deliver the goods ordered, unless Feminae Cosmetics has assumed the risk of supply in relation to the products forming the order in question.
      In any case, if the products ordered are not available Feminae Cosmetics shall refund, without delay, any sums already paid to the customer.
    4. Feminae Cosmetics is not responsible for having to search and find unavailable products from other sources. Feminae Cosmetics is only obliged to deliver what is in stock. Feminae Cosmetics delivers only within Italy. If the delivery time is expressed in working days, this is understood as all those between Monday and Friday inclusive, with the express exclusion of any public holidays.
  2. Prices and shipping costs
    1. The customer shall pay the price published on the product page when placing the order. The price indicated is final and inclusive of VAT.
    2. Shipping costs are the responsibility of the customer except for special promotions offered by Feminae Cosmetics.
  3. Payment
    1. Feminae Cosmetics accepts various methods of payment including: Paypal, bank transfer and cash on delivery. Feminae Cosmetics reserves the right to refuse certain payment methods and to request different payment methods for certain orders. Please note that Feminae Cosmetics only accepts payments from bank accounts within the European Union (EU) and that the customer is responsible for any costs associated with the transaction.
    2. The purchaser agrees to receive invoices and credits in electronic format only.
  4. Use of promotional vouchers
    1. Promotional vouchers cannot be purchased, are offered by Feminae Cosmetics as part of promotional campaigns and can be used for a limited period of validity.
    2. Promotional vouchers may only be used once in relation to a single order, within the specified period of validity. Certain products may not be eligible for promotional vouchers. The use of a promotional voucher may be subject to a minimum spending amount.
    3. The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the amount of the promotional voucher is not sufficient to cover the value of the products ordered, the difference can be paid for by any of the accepted payment methods mentioned in Art. 3 above. Promotion vouchers are not redeemable for cash and no interest accrues on the credit they represent. Promotion vouchers will not be refunded if the purchaser decides to return part or all of the products ordered.
    4. Promotional vouchers may only be used if the order is finalised, cannot be used retroactively and cannot be transferred to third parties. Unless otherwise stipulated by Feminae Cosmetics, it is not possible to accumulate several promotional vouchers for the same order.
    5. Should the customer have used a promotional voucher during the course of the order and should the total value of the order – due to the customer’s withdrawal – be less than the value of the promotional voucher, Feminae Cosmetics reserves the right to invoice the original price of the goods remaining in the customer’s possession.
  5. Right of withdrawal for Feminae Cosmetics Products
    The customer has the right to withdraw from any order regarding Feminae Cosmetics Products, without giving any reason and with any declaration, provided it is explicit, delivered to Feminae Cosmetics. If the customer intends to return the purchased products, shipment to our premises will be at his/her own expense. .
    1. Information regarding the right of withdrawal (ex art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 “Consumer Code”)
      The customer has the right to withdraw from the contract, without stating reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to several goods ordered by the customer in one order and delivered separately, the 14-day period begins on the day on which the customer or a third party other than the carrier designated by the customer acquires physical possession of the last good.
      In order to exercise the right of withdrawal, it is necessary to inform Feminae Cosmetics (Feminae Cosmetics S.r.l., via Emilia Romagna, 22, 41012 Carpi (MO) Italy – shop@feminaecosmetics.com) of the decision to withdraw from this contract by means of any explicit statement to that effect (e.g. by letter sent by post or e-mail).
      For this purpose it is possible, but not mandatory, to use the standard withdrawal form that can be downloaded here. If the customer decides not to use the enclosed standard withdrawal form, he/she must submit any other explicit declaration of his/her decision to withdraw from the contract. It is also possible to electronically fill in and send the standard withdrawal form or any other explicit declaration to that effect via the Feminae Cosmetics website. In this case, Feminae Cosmetics will promptly send an acknowledgement of receipt of withdrawal on a durable medium (e.g. by email). The withdrawal deadline shall be deemed to have been met if the customer transmits their declaration before the expiry of the 14-day period starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last goods ordered. In the case of a contract relating to several goods ordered by the customer in one order and delivered separately, the 14-day period begins on the day on which the customer or a third party other than the carrier designated by the customer acquires physical possession of the last good.
    2. Effects of withdrawal
      Following withdrawal from this contract, Feminae Cosmetics shall refund all payments made by the purchaser, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery different from the standard one offered by Feminae Cosmetics), without undue delay and in any case no later than 30 days from the day Feminae Cosmetics is informed by the customer of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment instrument used by the customer at the time of purchase, unless otherwise agreed. In any event, the customer shall not incur any costs as a consequence of such a refund. Refunds may be suspended until Feminae Cosmetics receives the returned products or until the customer proves that the goods have been shipped, whichever is sooner. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which they communicated their wish to withdraw from the sales contract. The Products must be returned – correctly packaged in their original packaging, not ruined, damaged or soiled and with all accessories, instructions for use and documentation; – with the transport document (present in the original packaging), so as to allow Feminae Cosmetics to identify the customer (Order number, name, surname and address) – without obvious signs of use, other than those compatible with normal testing of the item (they must not bear any traces of prolonged use or in any case exceeding the time required for testing and must not be in such a state as to prevent resale). If the returned product does not comply with the requirements of the preceding paragraph, the withdrawal shall not be effective. The costs of returning the goods shall be borne by the customer. The customer shall be liable for any decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
    3. Standard withdrawal form
      Customers wishing to withdraw from the contract using the standard withdrawal form which can be downloaded here are kindly requested to fill it in and send it to “Feminae Cosmetics S.r.l., via Emilia Romagna 22, 41012 Carpi (MO) Italy” by ordinary mail, by email to shop@feminae.it, or by using the contact form. il form di contatti.
  6. Refunds
    NB: Invoices will only be issued in electronic format.
    1. Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made by Paypal or credit card, the refund will be made to the Paypal account or credit card.
  7. Customer Service
    The customer may contact Feminae Cosmetics Customer Service via the following numbers:
    1. Telephone: +39 059 699970 from Monday to Friday, from 09.00 to 13.00 and from 14.00 to 18.00
    2. e-mail: shop@feminae.it
    3. contact form: https://feminaecosmetics.com/contacts/
      Warranty for faults and defects in products and additional information
  8. Warranty for faults and defects in products and additional information
    1. Purchases made on Feminae Cosmetics are subject to the provisions of the Consumer Code concerning warranties for defects and non-conformity of products. The customer shall therefore be entitled to the rights set out in article 130 of the Consumer Code and said rights must be exercised within the terms set out in article 132 of the same Code.
    2. These GTC can be consulted at all times on this page and can be saved using the relevant browser command (usually, File -> Save As). You can also save and archive them in PDF format by clicking here. To be able to open the PDF file, you must have Adobe Reader installed on your computer, which can be downloaded free of charge from www.adobe.it, or other similar software.
    3. You can archive the order details and download the GTC by using the relevant browser command to save the order summary that appears on the last screen of the purchase process, i.e. by waiting to receive the automatic order confirmation message that Feminae Cosmetics sends by email following completion of the order. This confirmation message includes the order details and Feminae Cosmetics’ General Terms and Conditions, and can easily be printed or saved using the functions provided by email programs.
  9. Applicable law
    1. These GTCS and sales contracts are governed by Italian law (and in particular by the Consumer Code – which in articles 46 to 67 regulates distance contracts – and by Legislative Decree 70 of 09/04/2003 on e-commerce) and must be interpreted in the light of this.
    2. For any disputes that may arise in connection with the GTCs and/or contracts of sale, customers may activate an out-of-court dispute resolution procedure that complies with the requirements of Articles 141 et seq. of the Consumer Code. In the event that the customer activates the above procedure Feminae Cosmetics guarantees its participation in an attempt at amicable settlement which the user may promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan.
    3. The Customer is also entitled to use the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/

 

Feminae Cosmetics S.r.l.
via Emilia Romagna 22, 41012 Carpi (MO) Italy
Pec: feminaecosmetics@legalmail.it
C.F. / VAT : IT03796180366
REA: MO-418396
Last update: 25/08/2021
Download the standard form for exercising the right of withdrawal

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