Right of withdrawal

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Right of withdrawal for Feminae Cosmetics products
The customer has the right to withdraw from any order concerning Feminae Cosmetics products, without giving any reason and with any declaration, provided it is explicit, delivered to Feminae Cosmetics. If the customer intends to return the purchased products, shipment to our premises will be at his/her own expense.

  1. Information regarding the right of withdrawal (ex art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 “Consumer Code”)
    The customer has the right to withdraw from the contract, without stating reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to several goods ordered by the customer in one order and delivered separately, the 14-day period begins on the day on which the customer or a third party other than the carrier designated by the customer acquires physical possession of the last good.
    In order to exercise the right of withdrawal, it is necessary to inform Feminae Cosmetics (Feminae Cosmetics S.r.l., via Emilia Romagna, 22, 41012 Carpi (MO) Italy – shop@feminae.it ) of the decision to withdraw from this contract by means of any explicit statement to that effect (e.g. by letter sent by post or email).
    To this end, it is possible, but not mandatory, to use the standard withdrawal form that can be downloaded here. If the customer decides not to use the enclosed standard withdrawal form, he/she must submit any other explicit declaration of his/her decision to withdraw from the contract. It is also possible to electronically fill in and send the standard withdrawal form or any other explicit declaration to that effect via the Feminae Cosmetics website. In this case, Feminae Cosmetics will promptly send an acknowledgement of receipt of withdrawal on a durable medium (e.g. by e-mail). The withdrawal deadline shall be deemed to have been met if the customer transmits their declaration before the expiry of the 14-day period starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last goods ordered. In the case of a contract relating to several goods ordered by the customer in one order and delivered separately, the 14-day period begins on the day on which the customer or a third party other than the carrier designated by the customer acquires physical possession of the last good
  2. Effects of withdrawal
    Following withdrawal from this contract, Feminae Cosmetics shall refund all payments made by the purchaser, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered by Feminae Cosmetics), without undue delay and in any case no later than 30 days from the day Feminae Cosmetics is informed by the customer of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment instrument used by the customer at the time of purchase, unless otherwise agreed. In any event, the customer shall not incur any costs as a consequence of such a refund. Refunds may be suspended until Feminae Cosmetics receives the returned products or until the customer proves that the goods have been shipped, whichever is sooner. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which they communicated their wish to withdraw from the sales contract. The Products must be returned – correctly packaged in their original packaging, not ruined, damaged or soiled and with all accessories, instructions for use and documentation; – with the transport document (present in the original packaging), so as to allow Feminae Cosmetics to identify the customer (Order number, name, surname and address) – without obvious signs of use, other than those compatible with normal testing of the item (they must not bear any traces of prolonged use or in any case exceeding the time required for testing and must not be in such a state as to prevent resale). If the returned product does not comply with the requirements of the preceding paragraph, the withdrawal shall not be effective. The costs of returning the goods shall be borne by the customer. The customer shall be liable for any decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
  3. Standard withdrawal form
    Customers wishing to withdraw from the contract using the standard withdrawal form which can be downloaded here are kindly requested to fill it in and send it to “Feminae Cosmetics S.r.l., via Emilia Romagna 22, 41012 Carpi (MO) Italy” by ordinary mail, by email to shop@feminae.it, or by using the contact form.
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